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FeaturesObjection Library

Your best objection handle — saved, searchable, shared with the team.

Koachly identifies objections in every call and tracks which responses led to next steps. Your top closers' instincts become team knowledge.

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How it works

From call to searchable library — automatically

  1. 01

    Every call is scanned for objections

    Koachly listens to every call and detects objection moments — price pushback, competitor comparisons, timing stalls, authority escalations. No tagging required from the rep.

  2. 02

    Objections are tagged by type and outcome

    Each detected objection is categorised — price, competitor, timeline, need — and linked to what happened next. Did the call continue? Did they book a next step? That outcome is the signal.

  3. 03

    The library builds itself

    After every call, the library grows. Search any objection type and see every recorded handle, ranked by outcome rate. The best responses surface automatically.

The library

Search any objection. See what worked.

Search “price objection” and see twelve recordings with timestamps. Each one shows the handle used, the outcome — did the call continue, did they book? — and an outcome rate across all instances. The response that converts 74% of the time is not buried in a folder. It’s the first result.

Objection Library · Price objections

  • "What would need to be true about ROI for the price to feel right?"

    A. Chen

    Booked74% outcome rate

  • "Let me show you what one closed deal pays for in the first 30 days."

    M. Osei

    Booked68% outcome rate

  • "Is it the total number, or how it compares to what you spend now?"

    S. Patel

    Continued61% outcome rate

Team knowledge

Your top closer's instincts, in every rep's hands

Managers curate the library. They pin the best handles, add context, and build an onboarding pack. A new rep joins the team and gets access to the 10 best handles for your top objection types before their first call — real examples from real conversations, not a slide deck from 2022.

The knowledge that usually walks out the door when a top rep leaves stays in the system.

What's included

Everything the objection library ships with

  1. Auto-detected objection moments

    No rep action needed. Koachly identifies the moment a buyer pushes back and timestamps it in the recording.

  2. Outcome-rated responses

    Every handle is scored by what happened next — call continued, next step booked, deal advanced. The best handles rise to the top.

  3. Searchable by objection type

    Search "price objection" and see every recorded instance, the handle used, and the outcome rate. Filter by rep, product, or date range.

  4. Manager-curated highlights

    Managers pin the best examples and add context. A curated library means new reps aren't learning from average handles — they learn from the best.

  5. New-rep onboarding pack

    Before a new rep's first call, give them the 10 best handles across your top objection types. Real examples from real calls — not a slide deck.

FAQ

Questions about the objection library

Koachly uses a combination of speech patterns, question framing, and tone shifts to detect objection moments. Common signals include comparative language ("we already use X"), price-anchoring phrases, and deferred commitment language ("let me check with my team"). The detection model is trained on sales call data across B2B and B2C contexts.

Yes. After reviewing a handle, managers can add a note — context about why this response worked, what the buyer's situation was, or how to adapt it. Rep notes are also supported. Notes are searchable and appear alongside the recording clip.

The full library — all objection types, all recorded handles, outcome rates — is visible to managers and owners. Reps see a curated view: their own handles, the manager-pinned highlights, and any onboarding pack their manager has prepared. Reps cannot see other reps' calls unless a manager has shared a specific clip.

Yes. The objection detection model recognises patterns across SaaS, financial services, real estate, insurance, and professional services. For specialised verticals — healthcare, legal, enterprise — managers can add custom objection types that Koachly will track alongside the default categories.

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