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FeaturesTalk/Listen Ratio

Talk less. Win more. See your talk/listen ratio on every call.

Koachly measures how much you talk vs. listen on every call — so you know if you're dominating the conversation or losing it.

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The basics

What is the talk/listen ratio?

The talk/listen ratio is the percentage of a call where you speak versus where the other person speaks. It is one of the most reliable signals of whether a conversation is a monologue or a real exchange. Talking too much loses deals. Talking too little loses control. The ideal ratio depends on what kind of call you are on.

Ideal talk/listen ratios by call type
Call typeIdeal ratio (you / them)Why
Cold call50 / 50You need enough time to pitch, but silence and questions keep the prospect engaged.
Discovery call30 / 70Your job is to listen. Ask a question and let them talk. You learn more when they do.
Demo60 / 40You are showing the product, but pausing for reactions and questions keeps it two-way.

During the call

Inline coaching on your talk/listen ratio

If you have been talking for more than 3 minutes without a pause, Koachly shows a quiet nudge on your screen. No sound. No distraction. Just a prompt to ask a question and hand the floor back. The nudge disappears the moment the other person starts speaking.

After the call

Post-call breakdown: who spoke when

After every call, Koachly generates a full timeline of who spoke at each moment. You see your total talk time, their total talk time, your final ratio, and the points in the conversation where the balance shifted. If you ran long on the pitch or stayed quiet through a crucial objection, it shows up here with the exact timestamp.

How it improves over time

Your sales talk ratio, tracked across 30 calls

One call is a snapshot. Thirty calls is a pattern. Koachly tracks your talk/listen ratio on every call and shows you a rolling average so you can see whether you are improving. Filter by call type — cold call, discovery, demo — to compare the ratio where it actually matters.

What's included

Everything in Talk/Listen Ratio

  • Per-call ratio breakdown

    Every session shows your exact talk time, listen time, and ratio — visible the moment the call ends.

  • Real-time talk alert

    A subtle on-screen nudge appears if you have been speaking for more than 3 minutes straight, so you can pause and ask a question.

  • Compare across team

    Managers see every rep's average ratio side by side. Spot who talks too much before it costs a deal. Pro plan.

  • Filter by call type

    View ratio history filtered by call type — cold call, discovery, demo — so you compare like with like.

FAQ

Questions about talk/listen ratio

It depends on the call type. For a cold call, aim for roughly 50/50 — you need to pitch but silence earns trust. For a discovery call, aim for 30/70: ask a question and let the prospect talk. For a demo, 60/40 is typical — you are showing the product but pausing to check in. Koachly shows your actual ratio after every call so you can see how close you came.

Koachly uses speaker diarisation — it separates your voice from the other person's in real time and assigns each segment to a speaker. Your talk time and their talk time are tracked to the second throughout the call.

Yes. Koachly's iPhone app captures both sides of any phone call put on speaker and tracks the talk/listen ratio the same way it does on Zoom or Google Meet. See the Phone Coaching feature for setup steps.

Yes. Your talk/listen ratio is tracked across every call. The history view shows your rolling average over the last 30 calls, your best and worst sessions, and how the ratio has shifted since you started using Koachly.

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