Why is objection handling hard to learn?
Most reps know the theory: listen, ask, answer, check. The hard part is the two seconds after the buyer says "it's too expensive". Under pressure, people defend, discount or talk too much. Coaching works best when it happens right then, and when the same moment is practiced until it feels easy.
How does live objection handling help work?
- Koachly hears the objection in the buyer's words.
- A short tip appears: one line you can say as written, and a reason under it.
- You say it in your own voice, or press What should I say? for more.
- After the call, the 3 fixes show where an answer could be better.
- You practice that objection with an AI buyer until it sticks.
What does objection handling AI suggest for common objections?
| Objection | Example tip on your screen | Why it works |
|---|---|---|
| "It's too expensive." | "Compared to what? I want to make sure I understand." | Finds the real concern first |
| "Now isn't a good time." | "Makes sense. What would need to change for it to be?" | Turns timing into a plan |
| "We use [rival]." | "Good to know. What do you like most about it?" | Listens before comparing |
| "I need to talk to my boss." | "Of course. What will they ask you?" | Helps the buyer sell inside |
| "Send me some info." | "Sure. Which part should it focus on?" | Keeps the talk going |
The full playbook is in objection handling: the complete guide and 7 common sales objections.
How do teams use the same answers?
On Business, the Team playbook holds your approved answers to common pushback and notes on each competitor. Every rep's live tips use it, so new reps sound like your best ones and nobody makes up a claim on the spot.
Which plan do I need?
Live coaching is on Pro ($49 per user a month, 10 hours) and Business ($99, 25 hours per user, shared). Free includes one 30-minute live call and Practice with an AI buyer, with no card.
Questions people ask
Will the tips sound like a script?
Tips use what you told Koachly about yourself and your Team playbook, so they fit how you talk. They are one short line, and you can say them in your own words.
Can I practice objections without a real buyer?
Yes. Practice with an AI buyer is on every plan, including Free. Pick a buyer type that pushes back and rehearse out loud.
Does Koachly handle competitor objections?
Yes. When a rival comes up, you get a short line to say. On Business, tips use your notes on each competitor from the Team playbook.
Still stuck? Write to the Koachly team. A real person reads every message.