Why is it hard to ramp new sales reps?
New reps learn the product in a week, but learning to run a call takes many calls. Managers can't join all of them, and feedback often comes days later. The first weeks are when a rep most needs help in the moment, and gets the least of it.
A new rep coaching plan with Koachly
| Stage | What the rep does | What the manager does |
|---|---|---|
| Week 1 | Practice with an AI buyer daily: openers, discovery, top three objections | Set up the Team playbook so tips use your words |
| Weeks 2 to 3 | First real calls with Live coaching on | Read the 3 fixes and pick one skill per rep |
| Weeks 4 to 6 | Keep live tips, switch to Short nudges as confidence grows | Use Coach my team to see who needs help first |
| After that | Practice only the moments the scores flag | Coach from real call moments in 1:1s |
For the full manager playbook, see coaching new sales reps in their first 90 days.
How does Koachly help during a new rep's first calls?
- Call prep gives them a brief and three questions before each meeting.
- Live coaching gives one line to say when a buyer asks something they can't answer yet.
- What should I say? gives full words whenever they are stuck.
- Call score gives a 0 to 100 score and 3 fixes after every call, so feedback never waits for a free slot.
What do managers see?
On Business, Coach my team shows a skills chart for each rep, who needs help first and the call behind any score. Managers can set goals and assign practice drills. Reps see their own calls; managers see the team. More on sales coaching for managers.
Which plan suits onboarding?
Business ($99 per user a month, or $79 billed yearly) adds Coach my team, manager goals and the Team playbook, with 25 live hours per user shared by the team. Small teams of up to 5 can start on Pro. Practice with an AI buyer is on every plan, including Free.
Questions people ask
Can new reps practice before talking to real customers?
Yes. Practice with an AI buyer is on every plan, including Free. New reps can rehearse openers, discovery and objections out loud.
Will live tips make new reps rely on them?
Tips are one short line, and reps can switch to Short nudges as they get confident. The 3 fixes after each call build the skill so they need tips less.
How do managers know who needs help?
On Business, Coach my team shows each rep's skills over time and a list of who needs help first, with the call behind each score.
Still stuck? Write to the Koachly team. A real person reads every message.